We work very hard to ensure that we offer the absolute best prices online.  If you find another online retail store that offers a lower price please feel free to contact us we will assist you. We want you to feel confident that you are getting the absolute best price for the product you are ordering. 

Our Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online retail store
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

How do I request a Price Match?

Simply you provide us proof of the competitor’s advertised price for the identical product, either at the time of purchase or within 7 days after your purchase.

Once we verified your price match request and the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method, we will happily match the price or refund the difference to you.

We only deliver inside Australia at the moment.

Shipping Method :

Handling time: 1-2 days (Monday – Friday)

Transit time: 2-8 days. (Monday – Friday)

Delivery time: Handling time + Transit time

Our Order cut-off Time: 5 PM (GMT+10:00

Shipping Rate:

When you purchase products then it shows exact shipping charge because shipping charges depend on product category, total purchase amount shipping region.

Shipping Status :

When you place your order, you will receive an order confirmation e-mail. You'll get an email with your tracking details as soon as your purchase ships.

Shipping Delays:

We strive to ensure the prompt delivery of your order, however, it is important to acknowledge that unforeseen circumstances such as inclement weather or delays in courier services may affect the estimated delivery times. We sincerely appreciate your patience and understanding during such situations.

Order Cancellations and Modifications: 

All orders canceled after 24 hours are subject to a 20% administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Damaged or Missing Items: If your order happens to arrive damaged or with missing items, kindly get in touch with our customer service team promptly. We are committed to assisting you in resolving the matter and guaranteeing that you obtain the required replacements or refunds.

CONTACT INFORMATION

Phone: 03 5294 0333

Email: sales@turborides.com.au

Trade number (ABN): 93 747 690 345

Hours of Operation: 9am - 5pm (GMT+10:00) | Monday to Friday

At Turborides we aim to provide our customers with the ultimate fun experience with the highest safety level possible. We do our best to make sure that our products are compliant to the Australian and/or the international safety standards. This includes our collections of electric scooters and electric bikes.

Road and traffic rules may differ from state to state. You should check  with your relevant traffic authority for your own and other people's safety and to avoid breaking the rules.

According to the Australian Road Rules (unless changed in later versions), the following should be taken in consideration by this site products purchasers, users or guardians of users while reading the safety instructions in this page:

• The term "product", "device", "vehicle" or "equipment" used in this page refers to any of the products merchandised on or purchased from Turborides online store which can fit into one of the following categories in the Australian Road Rules:
• wheeled recreational device
• wheeled toy (only when used by a child under 12 years)
• motorised scooter
• scooter (if non-motorised or when the maximum motor power in less than 200w and is not capable of going faster that 25 Kph)
• For the Australian Road Rules, a person in or on a wheeled recreational device or wheeled toy is a pedestrian, not a rider 
• Rules that apply to users of wheeled recreational devices also apply to users of motorised scooters 
• Users of motor bike are referred to as Riders

Do not ride or use any product purchased from us unless you and your guardian (if you are a minor and/or have a guardian) carefully read and follow the following instructions:

• ALWAYS wear a suitable helmet, appropriate footwear, wrist, knee and elbow pads when riding/using the product.

• Your device can lose brakes and power during your ride at any time due to low battery on the vehicle or remote. It's best to ride your board at speeds at which you are comfortable and safe without power or brakes.

• ALWAYS obey and check the local road rules in your area for where you can ride and do not ride on busy roads with line markings.

• Although your device may reach very high speed, ALWAYS ride at a safe speed (up to 25 Kph) maintaining full control over the device at all times.

• Avoid uneven surfaces, potholes, surface cracks and obstacles.

• The products have high power and children/teenagers under 16 years are to be supervised at all the time while using any of them, and some products are not recommended for children under 12 years.

• NEVER ride the device if you are under the influence of drugs or alcohol.

• Riding in wet conditions is very dangerous. Do not ride the product in wet conditions as it may slide from under your feet causing injury or you may lose control over your device.

• ALWAYS respect pedestrians and ride your device around them with the upmost care.

• Read and follow the product user manual and manufacturer instructions and recommendations carefully before use. 

• Always check and maintain your device before use, for example but not limited to: check all screws/nuts throughout the device are tight regularly, clean the bearings for best roll and quietest/smoothest ride (including the bearing in the drive gear) as bearings get dirty and effect ride quality and may reduce battery performance and cause possible bearing failure, make sure that your device and hand control batteries are charged, make sure that pedal/foot part is not slippery.

• Do not jump on the device, do not ride off gutters or curbs, do not smash the board into hard objects, and do not drop the board on the ground for starting operation. All these actions are very dangerous and may cause injury or death. Although the products have been made to handle rigorous riding, they are still electrical devices and need to be handled with care and respect.

• Riding on hills can be very dangerous and we do not recommend it. So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.

• Use your device only during daylight hours.

• While riding, keep to the left of the road or the footpath.

• NEVER ride in roads or footpaths signposted as no wheeled toys or wheeled recreational device allowed.

• Our products CANNOT be towed by a car, nor can a user/rider hold onto a car if it is moving. A product user also cannot travel within 2m of a car continuously for any distance over 200m.

• Always check your device making sure it's not overheated, especially in hot weather.

• Do not ride in very hot weather (40°C or higher).

E-scooters are still on a testing phase for most states here in Australia. But they have gained attraction over the past few months. With the convenience of e-scooters and electric bikes, it’s only a matter of time until we see more people using these vehicles. Especially with the pandemic going on, the trend of using e-scooters also went up. And in no time after the pandemic, the laws will change to follow suit. The future looks bright.

Thank you for shopping at Turbo Rides. We appreciate your business and want you to be completely satisfied with your purchase. Please review the following information regarding our refund policy:

Eligibility for Refunds:

• Refunds are available for eligible items within 30 days of the delivery date.
• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
• If return is due to change in mind, you (buyer) have to pay 20% administration fee and return shipping cost. 

Refund Process:

• To initiate a refund, please contact our customer service team at sales@turborides.com.au or 03 5294 0333 to request a Return.
• Once you have received confirmation email, please securely package your item and include all original accessories, manuals, and documentation.
• Ship the item back to us at the address provided. Please note that the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
• Upon receiving your returned item, we will inspect it to ensure that it meets our return eligibility criteria.
• If your return is approved, we will process a refund to the original method of payment within 7-10 business days.

Exclusions from Refunds:

Certain items are not eligible for refunds, including used or damaged items, customized or personalized products, and clearance or final sale items. Please contact us for clarification if you are unsure about the eligibility of your item.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for our records.

Refund Status:

You will receive an email notification once your refund has been processed. If you have not received your refund within the specified timeframe, please contact us for assistance.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us

Phone: 03 5294 0333

Email: sales@turborides.com.au

Trade number (ABN): 93 747 690 345

Hours of Operation: 9am - 5pm (GMT+10:00) | Monday to Friday