FAQs
Do you offer international shipping?
At this time, we only offer shipping within Australia. We do not offer international shipping.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the progress of your delivery online.
What should I do if my order arrives damaged or is missing items?
In the rare event that your order arrives damaged or is missing items, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive the necessary replacements or refunds.
What is your return policy?
Our return policy allows for returns within 30 days of the delivery date for eligible items. To initiate a return, please contact our customer service team. For more details, please refer to our Return Policy section.
Are there any items that cannot be returned?
Certain items are not eligible for return, including used items, customized or personalized products, and clearance or final sale items. Please refer to our Return Policy section for more information.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, secure online payment options. You can select your preferred payment method during the checkout process.
How can I contact your customer service team?
You can contact our customer service team via email at sales@turborides.com.au or by phone at 03 5294 0333 Our team is available to assist you with any questions or concerns you may have.
How Do I Receive Multiple Item Orders?
If you order several products, each one will be sent in a separate package (in most cases).
How Do I Place An Order?
Simply choose your product then click the “Add to cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.
Phone: 03 5294 0333
Email: sales@turborides.com.au
Trade number (ABN): 93 747 690 345
Hours of Operation: 9am - 5pm (GMT+10:00) | Monday to Friday
